Terms and Conditions JP99 — Complete Platform Usage Guide

Welcome to jp99, Malaysia's leading online entertainment platform. This Terms and Conditions document constitutes a legally binding agreement between you (hereinafter referred to as "Member") and jp99 (hereinafter referred to as "Platform" or "We") regarding the use of all services, products, and content provided through the jp99.vu website and the jp99 mobile app.

By registering an account, accessing the website, downloading the mobile app, or using any jp99 service, you confirm that you have read, understood, and agreed to be bound by all terms, conditions, policies, and guidelines contained in this document and any referenced documents.

If you do not agree with any part of these Terms and Conditions, you are not permitted to use the jp99 platform. jp99 reserves the right to update or amend these Terms and Conditions at any time, and continued use of the jp99 platform after any amendment constitutes acceptance of the updated terms.

To register and use the jp99 platform, you must meet all of the following eligibility requirements:

• Aged 18 years and above at the time of registration and throughout the period of platform use.
• Not residing in a territory or country where use of the jp99 platform is prohibited under local law.
• Never been banned or blocked from using the jp99 platform or any related online entertainment platform.
• Having full legal capacity to enter into a binding agreement.

Each individual is only permitted to register one (1) account only at jp99. Multiple account registrations by the same individual are strictly prohibited and may result in the closure of all associated accounts and forfeiture of any existing balances.

During registration, you are required to provide accurate, truthful, and up-to-date information. jp99 conducts a rigorous identity verification (KYC) process to ensure the validity of every account. Documents that may be requested include a national ID, passport, or other valid official documents.

Jp99 reserves the right to decline registration or suspend the account of any individual without providing a reason, particularly where there are indicators of fraud, platform abuse, or possible access by an underage individual.

Jp99 supports a wide range of popular payment methods in Malaysia, including Maybank2u, CIMB Clicks, Public Bank, RHB Online, Hong Leong Connect, Touch 'n Go eWallet, DuitNow QR, and various other digital payment methods. All transactions are processed using 256-bit SSL encryption to safeguard your financial data.

Deposit Policy:

• The minimum deposit is RM 30 per transaction, unless otherwise stated in a specific promotion.
• All deposits are processed within 1–5 minutes depending on the payment method used.
• Jp99 does not charge any processing fees on member deposits.
• Deposits that are not processed within 30 minutes should be reported to the jp99 support team via Live Chat.

Withdrawal Policy:

• The minimum withdrawal amount is RM 50 per request.
• The average jp99 withdrawal processing time is less than 4 minutes for approved requests.
• Withdrawals may only be made to a bank account or digital wallet registered under the same member's name.
• Jp99 reserves the right to request additional verification before approving withdrawals that exceed certain limits.
• Withdrawals will not be processed if there is any suspicious activity or an active investigation on the account.

Jp99 offers a variety of attractive bonuses and promotions for both new and existing members. However, all bonuses and promotions are subject to specific terms stated alongside each offer.

jp99 General Bonus Terms:

• Each bonus has a requirement rollover that must be fulfilled before a withdrawal is permitted. Rollover requirements are clearly stated in the terms of each promotion.
• The welcome bonus is only available to new members who have not previously registered a jp99 account.
• Jp99 reserves the right to cancel any bonus suspected of being obtained through unauthorized means or fraud.
• Members are not permitted to have more than one active bonus at the same time, unless otherwise stated.
• Bonuses are non-transferable between accounts and have no direct cash value.
• The validity period for each bonus is as stated in the relevant promotion terms. Bonuses not used within the validity period will expire automatically.

Jp99 reserves the right to amend, withdraw, or terminate any promotion at any time without prior notice. However, bonuses already active in a member's account at the time of the amendment will not be affected.

All games available on the jp99 platform use RNG (Random Number Generator) technology that has been certified by an independent third-party body. This ensures that every game outcome is random, fair, and cannot be manipulated by any party, including jp99 itself.

• Completed game results are final and cannot be reversed or disputed unless a verified technical failure is proven to have occurred.
• In the event of a technical disruption or disconnection during a game, jp99 will refer to server records to determine the valid outcome.
• Jp99 reserves the right to void any bets placed during a technical failure and return the wagered amount to the member's account.
• The use of bots, automation tools, or any unfair method to gain an advantage in games is strictly prohibited.
• Jp99 reserves the right to limit bet sizes or restrict access to certain games for accounts suspected of using unauthorized betting strategies.

For the Live Casino category, all game rules are subject to the respective game provider. In the event of any dispute regarding live game rules, the game provider's decision is final.

For sports betting, jp99 uses a dynamic odds management system. The odds displayed at the time of bet placement are the applicable odds, and no claims will be entertained if the odds change after the bet is confirmed.

Jp99 maintains a safe, fair, and enjoyable gaming environment for all members. As such, the following activities are strictly prohibited on the jp99 platform:

• Identity fraud — using another person's personal information to register or verify an account.
• Money laundering — using the jp99 platform as a channel for illicit financial activities.
• Collusion — coluding with other players to cheat or gain an unfair advantage in games.
• Use of unauthorized software — using bots, automation scripts, hacking software, or any third-party tools that provide an unfair advantage.
• Bonus abuse — registering multiple accounts or using unauthorized methods to claim bonuses repeatedly.
• Threats or harassment — threatening, harassing, or intimidating jp99 staff or other members in any form.
• Unauthorized access — attempting to access systems, databases or other members' accounts without authorization.

Jp99 takes the protection of members' personal data very seriously. All personal information collected during registration and platform use is securely stored using 256-bit SSL encryption and protected by multi-layered security protocols.

Your personal data will only be used for the following purposes:

• Identity verification and the KYC process.
• Processing of financial transactions.
• Account and service-related communications.
• Improving the user experience on the jp99 platform.
• Compliance with legal and regulatory requirements.

Jp99 will not sell, transfer, or disclose members' personal information to third parties without member consent, except where required by law or a valid authority. For more information on how jp99 handles your personal data, please refer to jp99 Privacy Policy ours.

Jp99 provides its online entertainment platform on an "as-is" and "as-available" basis. While jp99 makes every effort to ensure smooth and uninterrupted platform operation, we cannot guarantee that the platform will always be free from technical disruptions, system failures, or delays.

• Jp99 is not liable for any financial losses resulting from internet connectivity failures on the member's end.
• Jp99 is not liable for losses arising from unauthorized use of an account due to a member's failure to keep their password confidential.
• Jp99 is not liable for any indirect losses, loss of profits, or loss of data arising from the use of or inability to use the platform.
• Jp99's maximum liability to any member is limited to the total amount deposited by that member within the 30 days preceding the claim.

Jp99 reserves the right to suspend, restrict, or terminate any member account at any time with or without prior notice under the following circumstances:

• Violating any part of jp99's Terms and Conditions.
• Engaging in fraudulent activity, collusion, or money laundering.
• Providing false information during registration or the KYC process.
• Registering or using multiple accounts.
• Upon request by a valid legal authority.
• Voluntary account closure request by the member.

If an account is terminated due to a terms violation, jp99 reserves the right to forfeit all balances, bonuses, and wins in that account. If the closure is voluntary or unrelated to a violation, any valid balance will be returned to the member after the review process is complete.

Members who wish to voluntarily close their account may contact the jp99 support team via Live Chat or email for assistance.

Jp99 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Material changes will be communicated to members via a notice on the jp99 website or by registered email.

Continued use of the jp99 platform after the effective date of any amendment constitutes acceptance of the revised terms. We therefore encourage you to review this jp99 Terms and Conditions page periodically.

These jp99 Terms and Conditions are governed by applicable law. Any dispute arising in connection with the jp99 platform shall first be resolved through negotiation, and if necessary, through mutually agreed arbitration procedures.